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Service Offerings for Implementation, Training & Support

At Rubicon, we strive to offer world-class technical support through our Service Bundles, and for those customers who have unique requirements, via a la carte offerings.

Implementation Bundles

Product and system implementation consist of:

  • Scoping of your goals and key outcomes
  • Configuring your system
  • Identifying your training and professional development needs
  • Defining your roles and responsibilities
  • Building an action plan

If you need supplemental support, we offer a variety of Support Packages to guide your individual process and stage of curriculum development.

Basic
Premium (Most Popular)
Enterprise

Product Support Levels

Highly responsive customer service. You don’t feel like a customer when you’re getting that excellent customer service, you feel like you’re working with a colleague.

– Longwood Central School District, NY

Our support team, is available to you by email or phone.

Standard Product Support is included with each Atlas and LinkLogic license.

General email support through support@rubicon.com

Access to the general support line

Support received from next available support team member

Responses Include links to resources and guides

Atlas: support with your academic standards

If your team needs dedicated ongoing support, you can upgrade your Support Bundle for access to a designated Support Specialist. They service unique modifications to your Atlas system, including necessary changes to your unit template(s), unit categories, and to your course and teacher lists throughout the year.

General email support through support@rubicon.com

Direct access to a designated support specialist

Responses Include links to resources and guides, as well as short explanations

Atlas: support with your academic standards

Atlas: template modifications & system configurations

Your school will have 10 hours of Professional Services such as adding new standards, and/or additional a la carte items from the Services Menu below. This package also includes some 1-1 time with our Professional Development Team.

Includes everything in Premium Product Support

2 hours of Online Product Trainings

10 hours of Product Services

1 hour of Online Professional Development

Product Trainings

Online

Product Training

30-60 minute online workshops that provide targeted instruction on our products. $150 per hour
Spanish, Arabic and Turkish for $300 per hour

On-Site

Product Training

Sessions offer an overview of how our products work with individual support for leadership or teachers and built-in work time.
$1,500 per day

Navigating Atlas: Gain hands-on experience in Atlas, and learn basic functions like adding units and personalizing your dashboard.

Standards Editing Tool: Learn how to build and add school-created standards into your Atlas system, modify existing sets of open-copyright standards, or add visual flags for identifying power standards.

System Admin Training: Receive an overview of your role as a system administrator, learn how to manage teacher accounts and course assignments in Atlas, and understand the yearly archive process that takes place along with your role in supporting the process.

Reports in Atlas: Analyze standards that have been targeted and assessed in units, create a scope and sequence report, and search curriculum for key topics and resources.

Our team will travel to your school or district for customized onsite Professional Development. 

Services Menu

Atlas Product Services

Public Atlas Site
$300 one time
Receive a customizable website where the broader school community can view curriculum
Data Migration
$75 / hour ($300 min)
Migrate curriculum into Atlas from other curriculum systems and documents
Standards
$75 / hour ($300 min)
Upload your custom academic standards into Atlas
Support New Pedagogies
$300 per request
Convert Atlas to support new pedagogies
Unit Template Modifications
$250 per request
Update the layout and elements of unit templates
Bulk Export
$1,500 per request
Bulk export maps, units (Word documents) and/or attachments
Atlas Reports
$150 per year
Receive customized monthly reports on your curriculum, standards and user activity
System Configurations
$300 per request
Update courses and class assignments to teachers
Standards Crosswalk
$75 / hour ($300 min)
Connect different sets of standards

LinkLogic Product Services

Faculty & Students
$300 per request
Upload faculty and student lists
Assessment Data
$75 / hour ($300 min)
Import assessment results from 3rd parties
Assessment Results
$75 / hour ($300 min)
Import school-developed assessment results
Multi year Import
$75 / hour ($300 min)
Import multiple years of assessment results
Standards Connection
$300 + $75/hr
Connect assessment results to academic standards

Call us at 1.503.223.7600 to build a customized package based on the services and support you need.

Connect with us to learn more about our Services

To request services or for any questions on our Support Bundles, complete this form. We’ll get back to you within a day. Of course, we’d also love to hear from you voice-to-voice @ 1.503.223.7600. Ask for Support Services.

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