Welcome to the Haul of Fame, a weekly series from Rubicon in which we sit down with a hauler partner to talk about their company, their community, and how they’re collaborating with Rubicon in our mission to end waste.
As our nation continues to fight the COVID-19 pandemic, the men and women at companies like these are on the front lines, continuing to drive their daily routes and keeping our communities safe and clean. Their work is the linchpin to safeguarding the public health and we thank them, now more than ever, for providing this essential service to our society.
Boren Brothers, headquartered in Columbus, Ohio, is a waste and recycling hauler offering municipal solid waste (MSW), construction and demolition (C&D) waste, recycling roll-off, compactor, and front-load services in Columbus and the surrounding areas. Boren Brothers is a first-generation hauler that has been working with Rubicon since 2018.
Boren Brothers’ Vice President, Zach Boren, sat down with Rubicon to talk about his company and mission for the Haul of Fame.
How does Rubicon’s mission to end waste match-up to Boren Brothers’s own company mission?
Boren Brothers: Here at Boren Brothers, we are always striving to lead the charge in revamping the waste industry. A lot of our partners have made conscious efforts to get to zero waste and we are doing everything possible to make that happen for them. We are constantly working with recycling/composting facilities to be more accommodating of requests from our partners and streamlining more waste to those facilities instead of taking waste to the landfills here in Central Ohio.
How does Boren Brothers distinguish itself from the competition?
Boren Brothers: The main differentiator that separates us from our competition in the waste industry is our focus on customer service and constantly striving to exceed our client’s expectations. We show up to work every single day demanding the absolute best of ourselves and our employees in order to service our partners. We have set the standard within our team that we are going to provide the best customer service in the waste industry.
That customer service isn’t just the hauler team—that is answering the phones throughout the day. In our mind, customer service is accommodating every request that we receive from every one of our partners. These requests are then processed, in a very timely manner, with communication to our partners with a direct and firm plan of action of when and how their request is going to be completed. We then hold ourselves accountable and make sure the follow-through is right in line with the communication we gave to our partner.
We also separate ourselves from our competition in regards to customer service with our team of drivers. The expectation of our drivers is that they show the utmost professionalism while on each site. This includes picking up any trash on the ground after servicing, closing enclosure gates before leaving the site, and taking pictures and communicating with the account management team if they see anything out of the “normal” while on a site so the account management team can communicate that with our partner as soon as possible. The commitment to customer service of our team is also very transparent with the investment of technology into our trucks. We give our partners direct access to the service of their locations from our point of view with onboard cameras, GPS tracking, and timestamps of when we were on their site.
What is the view of Boren Brothers when it comes to participating in the circular economy and helping build a more sustainable future?
Boren Brothers: As the upper management of our Boren Brothers Team grows, we are always working/discussing sustainability and how to build a stronger future. We realize that in order to make a change, we need to start taking those steps now. That is why we are constantly “pushing” our recycling facility partners on being more accommodating of recyclable goods. We also work with our vendors on buying into this mentality and are helping them build a more sustainable future.
What do you love most about the community in which you work, and the customers you serve?
Boren Brothers: Our community in Central Ohio means everything to us! We are a family-owned and operated company that has lived in the Central Ohio area our entire lives. We have grown a network here that is so strong. Having all of those relationships and partnerships has given us so much joy in being the premier hauler in our service area and being able to take exceptional care of their waste services. We are involved in many local charities in our area and are constantly finding ways to give back to the community in any way that we can. The support we have from our community drives us to expand our company so we can service more partners in more areas and give them that “local,” first-class service.
Where does Boren Brothers see itself five years from now?
Boren Brothers: We see ourselves continuing to evolve and grow as a company as we become a leader in the waste industry. Our team has lofty goals and we are going to continue working each and every day towards chasing perfection.
In five years, we see ourselves servicing all of the great state of Ohio and providing that premier customer service to all of our partners. Our goal is to bring that family/local business relationship to every one of our partnerships no matter how big or small of an account, and that won’t change as we expand our service area and build our Boren Brothers Team.
Chris Watts is Sr. Director of Innovation and Hauler Relations at Rubicon. To stay ahead of Rubicon’s announcements of new partnerships and collaborations around the world, be sure to follow us on LinkedIn, Facebook, and Twitter, or contact us today.